Services

Critical Failure Support

Let us safeguard your online presence and get your website back on track – fast!

What the Service Includes:

Exclusive Price: $50 for up to 1 hour of Urgent Technical Support! Prompt Response Time: up to 8 hours.

  • Rapid Diagnosis – Identifying the root cause of the issue.
  • Immediate Fixes – Restoring functionality within the 1-hour session (if possible).
  • Website Assessment – A quick check to prevent future failures.
  • Bug Fixes & Technical Support – Addressing reported errors and issues.
  • Compatibility & Security Updates – Applied if necessary.

Important information!

  • We start working within 8 hours of receiving your order and full website/hosting access.
  • This service is exclusively for VamTam Elementor Theme installations.

What’s NOT Included:

  • Extended Repairs – Issues requiring more than 1 hour will incur additional charges (with prior approval).
  • Development Changes – Major design, feature updates, or custom coding.
  • Third-Party Delays – Resolution time may extend if external providers (e.g., hosting support) are involved.
  • Ongoing Maintenance – Regular updates and optimizations are available separately.
  • Theme purchase and installation
  • Design or content customizations
  • General WordPress or Elementor support
  • Support for third-party plugin incompatibility
  • Hosting, database, or SSL-related issues
  • Site migration assistance

What we require to begin the service:

  • Theme Purchase Code / Envato Elements Token
  • WordPress Login URL, Username & Password (Administrator role)
  • FTP Access (File Access Details)
  • Staging Site on the same server
  • Any Additional Relevant Information

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  • The service includes up to 1 hour of express technical support!
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