Pre – Purchase FAQ
Important Notice:
Do Not Install Premium Themes and Dummy Content Over Existing WordPress Websites!
If your site’s content is crucial to you, refrain from installing a premium theme and its dummy content over it. Each theme comes with its own builder and bundled plugins, making it impossible to seamlessly integrate with another builder and plugins automatically. This rule applies to all themes, with very rare exceptions where both the old and new themes share identical builders and plugins.
Here’s what you should do instead:
1. Preserve Existing Content: If you wish to retain your current site’s content until the new one is ready, set up a staging site. Install the new theme on a fresh WordPress installation and manually transfer the content to the new theme, page by page. Please note that this transfer process requires manual intervention and cannot be automated.
2. For Content-Free Site Migration: If you no longer need your existing site’s content, use the WordPress Reset Plugin to reset the database for optimal performance with the new theme. Keep in mind that utilizing this plugin will result in the deletion of all current databases. The WP Reset plugin swiftly removes all content from your database, activates the default theme, deactivates plugins, and clears pages, posts, menus, sliders, widget data, theme options, etc.
Download WP Reset Here – WP Reset is the most advanced WordPress reset tool plugin available.
3. Resetting Due to Installation Corruption: If you’re resetting the database due to a corrupted installation, take the following steps:
- Deactivate all plugins before initiating the database reset.
- After the reset, delete all plugins and the current theme.
- Follow the installation guide to set up the new theme and import demo content as necessary.
By following these guidelines, you can ensure a smooth transition to your new WordPress theme without compromising your site’s content or performance.
Receive tailored solutions and personalized guidance, ensuring that your website reflects your unique brand identity and meets your specific requirements. Enjoy a stress-free website transformation with our top-tier packages – please consider our Premium Services
Yes, most plugins should work with our themes, if they are compatible with Elementor and Elementor Pro. However, we can’t guarantee they all will. There are some plugins that conflicts with the code used in the themes, which will make our themes not function properly.
There are thousands of plugins available, and we can’t test everyone with our themes, unfortunately.
Our Support Policy is in line with the Envato Marketplace – Item Support Policy | ThemeForest
Please note that Envato Elements clients are not entitled for support and automatic update – please consider our Premium Services.
Support Channels:
We provide support via an email-based ticketing system.
Support Hours:
We do our best to monitor the tickets around the clock. However, this is not always possible due to different time zones. We have a support team of 5+ who reply to tickets throughout the day. Reply times can vary from time to time and be up to 24 hours Monday through Friday and up to 48 hours on weekends, Saturday through Sunday, but they are usually faster than that.
The extent of our support:
Thanks for purchasing a VamTam theme! Supporting all our customers who have purchased our product is essential, and we strive to provide the highest level of support available. We will endeavour to provide the most efficient and effective support within our support guidelines.
Support exclusions:
- Customization – please consider our Premium Serivices>
- Installation of the theme – please consider our Premium Serivices
- Hosting, server environment, or software. A bug or issues unique to your installation that can’t be replicated on another server are usually related to the Hosting Configuration.
- Help related to third-party assets not included in the theme. Bugs or issues that can’t be replicated after deactivating third-party plugins are usually due to third-party plugins.
- General WordPress or Elementor help. We advise beginners to use our video guides.
- Corrupted / Broken database —This can be due to several reasons, but it is most often related to site migration, SSL setup, Elementor/WordPress option conflicts, or misconfiguration.
- SSL-related issues.
- Site migration-related issues.
Bug Fixing:
Our commitment is to fix all theme bugs as quickly as possible after they are brought to our attention. We can fix bugs within 24 – 48 hours during our universal support hours. Please note a BUG is not a problem unique to your site/installation and should be easily replicated on any server.
Resources
We pride ourselves on one of the best-documented themes on Themeforest. They come with the following:
- 100 + help articles written by us
- 34 Meticulously scripted and professionally produced HD video tutorials for beginners
- Extensive setup guide.
- There are little helpers everywhere in the interface that let you retrieve quick information about the fields you are currently viewing.
We update our themes any time we discover a bug, to make the theme compatible with the latest WordPress version or there is a new feature that our clients feel should be added.
We are proud to be one of the few author that aim to keep their entire portfolio compatible with the latest WordPress version.
If you’ve entered the correct purchase data in your theme options panel you should get notification in the WordPress Admin Panel when theme or plugin update is present.
Envato Elements clients can only update manually using FTP.
Yes, we make it a priority to always keep the themes up-to-date and working with the latest version of WordPress.
At VamTam, we are committed to providing high-quality digital services to our customers. However, we understand that there may be occasions when you are not completely satisfied with our services. This refund policy outlines the terms and conditions under which we offer refunds for our digital services.
Eligibility for Refunds
Refunds for digital services are granted under the following conditions:
Accidental Purchases: Refunds may be issued for accidental purchases if the service has not been accessed or used.
Misrepresentation: If the service does not match the description provided at the time of the purchase.
Non-Refundable Situations
Refunds will not be granted for services already accessed, used, or where usage has begun. Refund requests must be submitted for eligibility within 14 calendar days of purchase.
Change of Mind: Refunds will not be issued for change of mind after the service has been delivered.
Partial Use: Refunds will not be provided for partially used services or for services that have been substantially fulfilled as agreed.
Outside the Refund Period: Requests for refunds made after the 14-day period will not be considered.
Please Note: This policy applies exclusively to purchases made on this site. Products purchased on Envato Market and Envato Elements are subject to their respective policies.
Please check our Terms & Conditions page for more information.
